Refund policy

At Wagflourish, we want you and your dog to be completely satisfied with your purchase. Because we process orders quickly to ensure rapid delivery, we maintain a clear and consistent process for all cancellations, returns, and refunds.

1. CANCELLATION POLICY
Because we utilize automated order processing systems with our supplier fulfillment networks, order details are sent to shipping hubs immediately upon purchase.

* Within 30 minutes: You may cancel your order within 30 minutes of purchase for a full refund by emailing our support desk immediately.
* After 30 minutes: Once 30 minutes have passed, your package is locked into fulfillment and cannot be canceled, redirected, or intercepted. If you no longer wish to receive the items, you must wait for the shipment to arrive and follow our standard Return Process outlined below.

2. 30-DAY RETURN POLICY
We offer a 30-day window to request a return on items that remain in completely brand-new condition. 

* Eligibility Requirements: To qualify for a valid return, your dog toy must be completely unused, unchewed, with all original product packaging, tags, and parts intact. Toys showing signs of wear, canine play, slobber, or teeth marks cannot be re-stocked and are strictly ineligible for refunds.
* Return Shipping Costs: Customers are entirely responsible for paying all return shipping labels and logistics costs. Shipping charges are completely non-refundable.
* No Unsolicited Returns: Please do not mail your items back to the address listed on the retail shipping box. That is a supplier warehouse facility and your package will be rejected. All valid returns must be routed directly through our official support team.

3. HOW TO START A RETURN
1. Email our dedicated support team at: wagflourish@gmail.com
2. Provide your official full name, order number, and a brief explanation of why you wish to return the items.
3. Attach clear, high-resolution photographs showing that the dog toy remains in its un-opened, original box packaging.
4. If approved, our team will provide you with the correct secure return shipping address to mail your parcel back to us.

4. DAMAGED, DEFECTIVE, OR WRONG ITEMS
We carefully inspect our packages to ensure your order arrives safely. If your product arrives broken or defective out of the packaging, we will make it right immediately.

* You must notify our team via email within 48 hours of carrier tracking delivery.
* You must attach high-quality photos or a short video demonstrating the physical defect or mistake.
* Upon verification, we will issue a free replacement shipment or full refund at zero additional cost to you.

5. REFUND TIMELINE
Once your tracking return is delivered to our designated address and inspected by our team, we will send you an automated email confirming approval. 

Approved refunds are processed immediately back to your original payment method (Visa, Mastercard, Amex, Apple Pay, or PayPal). Please allow 5 to 10 standard business days for your banking institution or credit card provider to officially post the funds back into your account.