Shipping policy

SHIPPING POLICY

Thank you for shopping at Wagflourish. We are dedicated to delivering high-quality, engaging toys for your dog as quickly and securely as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. ORDER PROCESSING TIMELINES
All orders are processed and queued for fulfillment within 1 to 2 business days of purchase, excluding weekends and major holidays. 

Once your order is handed over to our shipping carriers, you will receive an automated email notification containing your official carrier tracking number. Please allow 24 to 48 hours for the tracking information to update on the carrier's portal.

2. DOMESTIC SHIPPING RATES & ESTIMATED DELIVERY
We partner with specialized fulfillment networks to ensure your items are handled with absolute care. 

* Shipping Costs: We are proud to offer Free Tracked Shipping on all orders sitewide. No code or minimum purchase is required at checkout.
* Estimated Delivery Times: Standard transit times to the United States take approximately 7 to 12 business days from the date of shipment. 

Please note that delivery timelines are estimates provided by our carriers and are not absolute guarantees. Occasional carrier delays can occur due to extreme weather conditions, high-volume holiday seasons, or transit backlogs.

3. WRONG ADDRESS & DELIVERY ISSUES
We fulfill orders based exactly on the shipping details provided by the customer at checkout. 

* Customer Responsibility: It is your responsibility to thoroughly double-check your delivery address, apartment number, and zip code prior to finalizing payment. 
* Un-deliverable Packages: If a package is marked un-deliverable, returned to the warehouse, or lost due to an incorrect address provided by the customer, Wagflourish is not liable. In these instances, the customer is responsible for any additional costs incurred to re-ship a replacement item.

4. MISSING OR STOLEN PACKAGES
Once a shipment is officially marked as "Delivered" by the postal carrier tracking system, full ownership of the package shifts to the recipient. 

Wagflourish is not legally or financially liable for packages that are stolen from porches, mailboxes, or doorsteps after successful carrier delivery. If your tracking says delivered but you cannot locate the package, please contact your local post office branch immediately or file a report with your neighborhood carrier.

5. CONTACT US
If you have any questions regarding the transit status of your package or need immediate logistics help, please contact our support desk via our official store email address.